Last updated: 14 August 2026
These Terms & Agreements outline the general terms on which 909 IT Solutions (“909 IT”, “we”, “us”, “our”) provides managed IT, cloud, cybersecurity and consulting services to clients (“you”, “your”). Specific engagements are further defined in your signed service agreement, statement of work or order form, which takes precedence over this general summary where the two conflict.
Scope of services
The specific services we provide — including support hours, response times, inclusions and exclusions — are set out in your individual service agreement or proposal. Services outside that agreed scope may be quoted and delivered separately.
Fees and payment
Fees are as set out in your service agreement or invoice. Unless otherwise agreed, invoices are payable within the timeframe stated on the invoice. Late payment may result in suspension of services until accounts are brought up to date.
Term and termination
Your service agreement remains in effect for the term specified in that agreement. Either party may terminate in accordance with the notice periods and conditions set out there. On termination, we will support a reasonable, agreed handover of systems and data.
Confidentiality
Both parties agree to keep confidential information obtained through the engagement private, and to use it only for the purpose of delivering or receiving the agreed services.
Warranties and disclaimers
We provide our services with reasonable care and skill. Except as expressly stated in your service agreement or required by the Australian Consumer Law, we make no other warranties, express or implied, about the services.
Limitation of liability
To the extent permitted by law, our liability for any claim arising from the services is limited to the amount paid by you for the relevant services in the twelve months preceding the claim, except where liability cannot be excluded or limited by law.
Dispute resolution
If a dispute arises, both parties agree to first attempt to resolve it in good faith through direct discussion before pursuing formal action.
Governing law
These Terms & Agreements are governed by the laws of New South Wales, Australia.
Contact us
For questions about your service agreement, contact hello@909it.com.au or 02 9145 7230.