24/7 monitoring, a friendly service desk and predictable flat-rate pricing — support built around how your business actually runs.
Your entire IT environment, proactively monitored and maintained by a dedicated team — so small issues never become big ones. We handle the mundane so you can focus on growth.
A great service desk is felt more than seen — issues get caught before your team notices them, tickets get resolved fast by someone who already knows your environment, and you always know exactly what you’re paying for each month.
Every client starts with a thorough onboarding: we document every device, server, application and network path, so from day one our engineers already know your environment rather than piecing it together while a ticket is open. That documentation is kept live, so as your business adds staff, systems or locations, the picture we’re working from stays accurate.
Priority issues are acknowledged within minutes rather than hours, and our monitoring frequently catches a failing disk, a filling backup drive or an expiring certificate before it ever becomes a ticket your team has to raise. The goal isn’t just fast responses — it’s fewer incidents in the first place.
The real cost of IT problems isn’t the fix — it’s the hours your team loses waiting for one. A responsive, proactive service desk turns IT from a source of friction into something your business simply doesn’t have to think about.
Unplanned downtime rarely shows up as a single line item, but it adds up fast — a slow morning while everyone waits on a fix, a missed deadline because a file server was unreachable, a client call that had to be rescheduled. Businesses running on ad-hoc, reactive support tend to absorb this cost quietly for years without ever putting a number on it, which is exactly why it never gets fixed.
That’s the real ROI of a good service desk: hours your team gets back, every single week.
A clear, proven process — no surprises, no scope creep.
We document your environment and set up monitoring across every device.
24/7 proactive monitoring catches issues before they become outages.
A friendly help desk that resolves tickets fast, with a real person on the line.
Regular reviews to keep your environment aligned with your business.
Every ticket is handled by someone who already has visibility into your systems, your history and your setup — not a generic script read from a knowledge base by someone who’s never seen your environment.
Our flat-rate pricing means there’s no incentive to drag out a ticket or upsell you on unnecessary work. If it’s IT-related, it’s covered.
We also track recurring issues, not just individual tickets. If the same laptop keeps dropping off Wi-Fi or the same application keeps crashing, that pattern gets flagged and fixed at the root cause, rather than being logged as three separate unrelated tickets over three separate months.
Every plan is built around the same standard of service — the difference is depth of coverage, not how quickly we pick up the phone. Get in touch for a quote sized to your team.
| Feature Area | Essential | Growth Most popular | Enterprise |
|---|---|---|---|
| Helpdesk & Support | Unlimited remote helpdesk (office hours) | Unlimited remote helpdesk (office hours) | Unlimited remote helpdesk, unlimited 24/7 support, after-hours coverage, monthly onsite visit, 1-hour critical response SLA |
| Monitoring & Patching | Proactive monitoring & patch management | Proactive monitoring & patch management | Proactive monitoring & patch management |
| Endpoint Security | Next-gen antivirus + firewall management | Next-gen antivirus + firewall management, advanced threat detection & response (EDR/XDR) | All Growth endpoint security, plus managed detection & response (Huntress) and application allowlisting |
| Network Security | Basic network management | Basic network management, DNS protection & management, internet management | All Growth network security, plus premium firewall / switch / access point management |
| Backup & Recovery | M365 backup (1TB) | M365 backup (1TB), backup verification & test-restore reporting | M365 backup (1TB), backup verification & test-restore reporting |
| Identity & Access Security | — | MFA enforcement & password manager rollout | MFA enforcement & password manager rollout, dark web monitoring & identity protection (key staff) |
| Microsoft 365 | M365 administration, basic security, email security | All Essential M365, plus conditional access policies, licence & group management, DLP basics | All Growth M365, plus Microsoft Purview compliance configuration (retention & eDiscovery), advanced risk-based conditional access, Teams/SharePoint architecture consulting |
| Device & App Management | App packaging & updates (up to 5) | App management, app packaging & updates (up to 10), Intune management | App management, app packaging & updates (up to 15), Intune management |
| Vendor & Strategy | Vendor management | Vendor management | Vendor management, quarterly technology business review, dedicated vCIO / strategic roadmapping |
| Compliance & Risk | — | Quarterly compliance check-in, security maturity level 1/1.5 | Quarterly compliance & risk assessments, security maturity level 2 |
| Security Awareness | — | — | Security awareness training |
| Voice & Connectivity | — | VOIP support | VOIP support |
| Documentation & Servers | — | — | IT documentation, 2 Windows servers included |
Every ticket is triaged by severity with response times guaranteed regardless of plan — from critical (P1) issues acknowledged within an hour, down to general questions within three business days.
Vendor-neutral procurement, zero-touch deployment and full asset lifecycle tracking — hardware and software, handled properly.
Learn more24/7 threat detection, staff awareness training and compliance-ready reporting — cybersecurity that treats your risk like it’s our own.
Learn moreGenuinely unlimited remote and on-site support for anything covered under your agreement — no ticket caps, no per-incident billing, and no incentive on our side to drag a ticket out.
Priority issues are acknowledged within minutes, not hours, with most tickets resolved same-day. Our monitoring often catches and resolves issues before your team even notices them.
Yes — onboarding is designed to run in parallel with your existing support until we’re fully up to speed on your environment, so there’s no gap in coverage during the transition.
Most support is delivered remotely, so location generally isn’t a barrier. On-site visits are scheduled where they add real value — new hardware rollouts, network changes or issues that genuinely need hands on-site.
A plain-English summary covering ticket volumes, patching status, backup health and any recurring issues we’re tracking — so you always know the state of your environment without having to ask.
Book a free IT assessment and we’ll show you exactly how this fits into your broader IT strategy.